This
training course is a teaching tool for all managers regardless of their industry
or functional area. It educates them on the concepts and tools needed by
managers in leadership positions to make process changes in the areas for which
they have accountability.
Learning
Outcomes:
By
the end of the training course, the participant will be able to
understand:
learn a
methodology of process improvement and tools to execute it
compare/Contrast
popular performance improvement movements (6 Sigma, ISO, Baldrige)
discuss
critical process improvement tools and their practical application on
audits
learn the
concept of process mapping and how to apply it
gain
knowledge on the delicate balance between risk management and best practice
efficiencies
glean
insights into performance measurement principles and project management
guidelines
learn how
to create action plans to communicate process improvement ideas to process
owners
understand
the components of effective change management for process improvements
construct
a process to quantify the tangible ROI on process improvements
discuss
the 17 principles to Excellent Business Processes
read
real-world case study examples.
Presenter:
Jeffrey Berk CPA
Jeffrey
teaches a graduate school course on process improvement at Loyola University in
Chicago, USA. He has participated in performance improvement projects
internationally and has spoken on these topics and has been quoted and published
in numerous periodicals. He is the author of Champions of Change: The Managers
Guide to Creating Sustainable Improvements in Business Process. He is currently
the Chief Operating Officer for a technology firm in Chicago, IL.
Online
Classroom:
This full one-day training program will be delivered on 22 May (09:00 AM -
04:00 PM AEST) using Zoom. Registrations will be strictly limited to 12
participants to allow maximum interaction in the online environment.
For credit card payments: Click REGISTER NOW button
below. For Funds Transfer payments: Download the funds
transfer registration form here and email the completed form to [email protected]
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