Complaint Handling Policy
The Institute of Internal Auditors – Australia (IIA-Australia) views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person who has made the complaint. This policy relates to complaints made about a service provided or action taken by staff of the IIA-Australia.
Our policy is:
- To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
- To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
- To make sure everyone at the IIA-Australia knows what to do if a complaint is received
- To make sure that complaints are, wherever possible, resolved and that relationships are repaired
- To respond as quickly as possible and generally within one week
- To gather information which helps us to improve what we do.
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